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PT-Intern, ITS Support Desk

Date: Jul 10, 2019

Location: Carrollton, GA, US, 30119

Company: Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment and hand tools. We are proud to offer competitive compensation, employee benefits, tuition reimbursement, and unlimited growth opportunities. Our nearly seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the wellbeing of our communities. How will you power what’s possible? 

Job Description


Job Title: PT-Intern, ITS Support Desk


Part-time student opportunities allow undergraduate and graduate students to schedule their work around their classes.  These roles are available in both the office, customer service centers, and in the production environment.  This program will allow students to gain experience working in a business/manufacturing environment while maintaining their full time academic commitments.

This part time work can be done throughout the student’s matriculation at college/university with the options for extended work hours during the summer months.  Student are eligible for part time opportunities after the completion of their freshman year and can work until graduation.  Students must be within a commutable distance of the Southwire location to participate in the Part Time Student Program.

Assist the ITS Support Desk, Operations and Telco teams with the daily operations of keeping all systems running at peak performance.  Deliver quality service in resolving issues that may impact Southwire customers or users. 


Description of Duties and Responsibilities: 


  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Cell Phone configuration
  • Document all processes in reference manuals for training and guidance
  • Assist in hardware and software inventory management
  • Other duties as assigned


Qualifications and Experience Requirements:

  • Must be working on 4-year degree in Computer Science, Management Information Systems or Business degree
  • Must maintain 2.5 GPA or above
  •  Exceptional verbal and written communication abilities are required
  • Must have proven ability to be organized and complete tasks in a timely manner
  • Must be proficient in Microsoft Windows and Office suite.
  • Willingness to learn multiple technologies
  • Willingness to learn and apply troubleshooting skills in End User Support, Phone Support, and Operations
  • This position requires some local travel; Per Southwire's Company Auto Insurance, must have a Valid Driver’s license and be 21 years of age or older.

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Nearest Major Market: Atlanta

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