Professional, PT

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Date: Sep 4, 2025

Location: Carrollton, GA, US, 30117

Company: Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible? 

Location: Firehouse 

Shift: n/a 

Pay Rate: $0.00 – $0.00

Job Description

Supports customer retention and satisfaction efforts by applying developed knowledge of products, systems, and service procedures within the electrical industry. Works with moderate supervision to follow standard protocols in managing customer relationships, troubleshooting service issues, and guiding users through onboarding and product adoption. Identifies routine problems and applies sound judgment to ensure successful customer experiences and long-term account value.

 

Key Responsibilities

 

· Help manage the day-to-day process of discrepancies and sales as assigned.

· Assist in identifing problems and proposing effective solutions.

· Update documentation, texts, notes as required/necessary.

· Develop and run reports as needed.

 

Skills

 

· Intermediate Excel skills.

· Excellent listening, communication and written skills.

· Must be self-motivated and willing to take ownership of assigned projects.

· Ability to work and complete projects independently, as well as within a team environment.

· Excellent reconciliation and proactive critical thinking skills.

 

Education and Experience

 

Minimum education level: high school diploma

Minimum years of experience: any

Preferred years of experience: 1-3

Benefits We Offer:

  • 401k with Matching & Pension Plan (Eligible for Pension after 1,000 Hours Worked)
  • Medical Insurance Package if Working 30 Hours per Week 
  • Flexible Work Schedule – up to 30 hours per Week
  • Employee Assistance Program 
  • Advancement & Professional Growth opportunities  
  • & More 

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Nearest Major Market: Atlanta