Manager, Quality

Job Summary

The Manager, Quality holds a pivotal position within the Leadership Team. This position is responsible for overseeing all aspects of the quality program at the site with the primary objective of guaranteeing that the company's products and services consistently surpass customer expectations. This role assumes a leadership mantle, extending support to drive operational excellence, elevate product quality, and ensure an unparalleled customer experience. Serving as a strategic ally to all departments, the Manager, Quality collaborates extensively, fostering continuous enhancement of processes and product standards.

This will be a Hybrid role based in Largo, FL.

Key Responsibilities

Safety:

• Drive and maintain a safe working environment through diligence in accident prevention, investigation, equipment maintenance, and policy enforcement and compliance.

Strategic Planning:

• Develop and implement strategic Quality goals and initiatives in alignment with the business objectives.

Quality Systems Management:

• Implement, maintain, and improve a robust quality management system (QMS) in line with industry standards (ISO, Six Sigma, etc.) and in alignment with Southwire’s policies.
• Continuously assess and improve quality processes and procedures to enhance efficiency and effectiveness.
• Conduct internal audits to ensure compliance and identify areas for improvement.

Management Review:

• Monitor and report monthly key quality metrics. Analyze performance trends and customer feedback to determine the adequacy and effectiveness of the Quality Management System. Drive corrective actions and improvement plans.

Quality Assurance:

• Establish and enforce quality assurance protocols throughout the production process, from raw materials inspection to final product testing.
• Collaborate with cross-functional teams to set quality standards and specifications for new products or processes.

Supplier Quality Management:

• Collaborate with procurement to assess and qualify suppliers based on quality metrics and performance.
• Monitor supplier performance and implement corrective actions to address quality issues in the supply chain.

Product Quality Control:

• Develop and implement product inspection and testing procedures to maintain high-quality standards.
• Analyze production data and implement corrective actions to address deviations from quality benchmarks.

New Product Introductions and Engineering Changes:

• Support the successful implementation of new products or projects driving Advanced Product Quality Planning practices at the site (PPAP, Design/Process FMEA, MSA, Control Plans, Statistical Process Control, Standard Work Instructions).
• Develop processes and manufacturing documentation for new products.
• Review and update processes and manufacturing documentation of existing products due to process improvement and/or engineering design changes to ensure compliance to QMS.
• Generate and implement Engineering Change Notices, enhancing product quality and reducing product cost.

Industry Standards:

• Ensure compliance with requirements from customers and industry standards (UL, CSA, etc.).
• Facilitate audits and inspections from regulatory and industry standard agencies.

Training and Development:

• Conduct training programs to educate employees on quality standards, processes, and tools.
• Foster a culture of quality consciousness and continuous improvement among the workforce.

Continuous Improvement:

• Lead or facilitate root cause analysis and problem-solving initiatives to address quality issues and prevent recurrence.
• Drive continuous improvement initiatives to optimize processes and enhance product quality.

Team Leadership:

• Work with a team of Quality professionals. Provides guidance, support, and training to ensure a high-performing and cohesive team.
• Drive the company's vision, mission, values and compliance with the Code of Business Conduct.

Required Education & Experience

Required Qualifications:

• Bachelor's degree in Mechanical/Electrical Engineering or a related field.
• 5+ years experience in the manufacturing industry.
• 5+ years Quality functional experience.
• 2+ year experience in management position.
• Familiarity with Quality Management System compliance (e.g. ISO 9001).

Preferred Education & Experience

Preferred Qualifications:

Other requirements important for the job, but not essential.

• Master’s degree or additional certifications preferred (e.g. Six Sigma Black Belt, ASQ).
• Experience performing Quality System Internal Audits (ISO 9001).
• Green or Black Belt Six Sigma Certification.
• ASQ, CQE or CQM Certification.
• Knowledge of electrical power products and systems.
• Working knowledge of APQP methodology, including PPAP, FMEA, GR&R, Process Validation, and Control Plans.

Travel

Less than 20% Domestic Travel

Competencies

Skills