Account Manager
Date: Dec 5, 2024
Location: Mississauga, ON, CA, L5R 3E9
Company: Southwire Company LLC
Are you ready to join the People Behind the Power™ of our Canadian organization, which has consistently achieved a Great Place to Work (GPTW) certification in recent years? If so, we invite you to apply for this exciting job opportunity.
If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you!
A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?
Location: Mississauga, ON
Role Type: Hybrid
Travel Requirements: In this position, you must be able to travel throughout Canada, the United States, and Mexico as may be required from time to time.
Southwire Job Description
Job Summary/Objective:
Southwire delivers power to millions of people around the world. Our wire and cable products deliver power to wherever it is needed. One in three new homes built in the United States contains wire made by Southwire.
Southwire leads the industry with innovative products that simplify installation, saving our customers time and money. Southwire has the right wire and cable solution for any commercial, residential, industrial or utility application. If Southwire does not have the solution, we’ll design it and make it to order.
Southwire has an unmatched eye for talent, and the tenacity to mentor and develop from within. The experience and learning opportunities provided to you by your peers and management team will equip you to excel at meaningful work, each and every day. This is a special and unique opportunity to join one of our booming divisions – you’ll learn our entire business cycle, financial reporting and strategy to point you in upward career trajectory at Southwire.
Key Responsibilities
• Under the leadership of Supervisor, Inside Sales, you will act as primary contact in support of assigned customers
• Builds and maintains a strong relationship with the assigned customers to grow and retain business, promote revenue growth opportunities and maintain positive internal working relationships to ensure excellent customer service and satisfaction
• Quote prices, availability of products along with follow-up on quotes utilizing established guidelines and processes
• Coordinate with sales teams and product managers on large quotes to balance opportunity with capacity and growth objectives.
• Utilize telemarketing skills to enhance customer relations and build rapport. Proactively contact key customers to generate inquiries and opportunities.
• Request and coordinate assistance from sales team, technical support and/or product managers to resolve customer inquiries.
• Eager and willing to become familiar with all aspects of Southwire’s products and services.
• Responds quickly to changing customer needs and requirements
• Minimum education level - High School Diploma
• Years of exp - 1-3 years
• Field of expertise - Prior Inside Sales, Wire and Cable Knowledge
Other preferred skills:
• College/University Degree or a combination of education and experience is required.
• Bilingual: English/French
• Prior inside sales experience is preferred
• Must possess excellent organizational and project management abilities, along with exceptional interpersonal, verbal and written communication skills.
• Proficiency with Microsoft Office Suite Applications including Excel, PowerPoint and Word is required.
• Independent decision-making skills exemplifying good business acumen and ethics.
• Accuracy focused, detail-oriented and self-motivated.
• Proven accountability, dependability, and consistent follow-through with customer needs.
• Must possess problem-solving skills, including the ability to provide sound solutions to market challenges and customer needs.
Competencies
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Pension Plan
- One-on-one financial coaching with an independent Certified Financial Planner
- Personal Days
- Long & Short-Term Disability
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave Top Up
- & More